RMA / Support

How to Raise a Return Merchandise Authorization (RMA) Case

At AYRA INNOVATIONS, we are committed to providing excellent support to ensure your issues are resolved promptly. If you encounter any problems with our products, please follow the steps below to raise a Return Merchandise Authorization (RMA) case:

Step 1: Open a Topic in Our Forum

Step 2: Contact Support for RMA Number

If the issue cannot be resolved remotely through our forum:

1. Email us at contact@ayrainnovations.com.

2. Provide a detailed description of the issue and include any troubleshooting steps already taken.

3. Our support team will evaluate your case and, if necessary, issue a RMA number along with a return address or a shipping label.

Important Shipping Information

Note

Please note:

• All goods must be sent back to the following address:

  Ayra  INNOVATIONS 
  R/A AYRA INNOVATIONS 
  176-Thalambur-OMR Road kelambakkam
  600126 Chennai
  India
  

• Do not ship goods without obtaining a RMA number. Parcels sent without a RMA number will be declined and returned to the sender.

• Do not ship goods to AYRA INNOVATIONS GmbH Office in Leverkusen!

Help Resources

In case of any issues, help can be taken from any of the following forums/resources:

1. AYRA Forum: The forum is actively monitored by support teams at AYRA Innovations.

2. Github Issues: Issues can be reported in the repository.

3. Online QA Sites: Questions can be asked on any of the QA sites like StackOverflow and Answers ROS.